Terms of Service
The terms that apply when you book cleaning work with Ushine 24/7 Cleaning Services.
Last updated: 2026
Quotes and pricing
Quotes are based on the information you give us about the property and the work required. If the job turns out to be substantially different from what was described, we will contact you and agree a revised price before continuing — we will not add charges without telling you first.
Bookings and access
You are responsible for providing access to the property at the agreed time, along with running water and electricity. If our cleaners cannot access the property at the booked time, a call-out fee may apply.
Cancellations and changes
Please give us at least 24 hours notice to cancel or reschedule a booking. Cancellations inside that window may be charged. Regular cleaning arrangements have no lock-in period and can be paused or ended with reasonable notice.
Our re-clean guarantee
If you are not satisfied with any part of a clean, contact us within 48 hours and we will return and re-clean the affected areas at no charge.
Payment
Payment is due on completion unless other terms have been agreed in writing. Regular and commercial clients are invoiced on an agreed cycle.
Liability and insurance
Our cleaners are insured. Please tell us in advance about delicate, valuable or antique items, and about surfaces that need particular products, so we can treat them appropriately. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Contact
Questions about these terms? Contact us at info@ushine247.com.au or 0410 288 829.